FAQ's

You can be sure that we will match a carer who will have all appropriate training to support your loved one in a safe, carrying and effective way. As part of our recruitment process, we meet our candidates face-to-face to ensure they share the same values and are the best match for the job.

In most cases meeting in person ahead of the start of the package will not be possible. However, we will send you and your family a personal profile and introductory video. This will give you an idea of the type of person we have chosen. The first week of the service will be your trial week, so you can make sure that everything is as you expected. If you are not happy within this week, you are free to leave, no strings attached.

Yes, it is a requirement for all our staff to speak fluent English. If they are not British nationals, we will ensure that their qualifications satisfy our requirements and prove excellent standards.

Yes, support from local authorities in the form of direct payments is very popular. You will need to arrange a care needs assessment with the local council to start the process. Your loved one’s liquid assets will be assessed (that is not including their property). Currently, in England, if they have less than £23,250, they will qualify for government support.

We always try to minimise the stress for everyone involved regarding payments. Your family will pay for care weekly, in most cases by direct debit, and you will only ever pay for the care you have received.

We can put care in place in as little as 48 hours in urgent circumstances. However, usually, we would ask for more time. More notice will allow us to get to know your loved one’s needs best and give us a better chance to provide care that is the best fit. If you require care to start as soon as possible, in most cases, we will choose a carer based solely on experience, and later we will look for a more suitable, long-term match. It is always best to take time during this process, and we will work with you to make sure that everything is right.

• It all depends on the needs of your loved ones and what equipment they might need.
• In most cases, the district nursing service will let you know about the most suitable equipment for home care. They should also be able to organise the supply of these items from NSH stores. However, you might have to purchase some items privately.
• Depending on your loved one’s needs, they might require a nursing bed if they spend a lot of time in bed. Examples of other equipment could be a pressure-relieving mattress, repositioning equipment or bed rails if they are at risk of falling.
• If your relative has mobility issues, it might be worth looking into some aids to assist them. Those can be anything from Zimmer frames to help them walk to a stairlift. Additionally, if the person cannot stand, you might need a hoist to assist in safe repositioning.

No, you can opt for temporary care. If you are the main carer for your loved one, but you just need some time off, we will find the best option to suit your needs. Please, be aware that our prices vary for those on a temporary arrangement.